www.lifhaus.com.sb

There is quiet anticipation building up to March 10 - and if you have no idea what will happen on that day, you must not be following the news.  Our Telekom CE Loyley Ngira proudly announced that date as the day when the company will launch its new 3G network.  Lifhaus has been informed the project is ahead of schedule and it is anticipated that the company will meet the deadline.

However, other than the usual murmur, the trail has gone cold as Lifhaus attempts to get more news on the latest developments about this project.  "Our sources are tight lipped but we are confident we should get some response in the coming days," said our Senior Lifhaus Administrator.

"But we did put the question across to a few of our close acquaintances over the weekend and one customer we spoke to is clearly a very unhappy customer."  Our quick survey has also revealed that a lot of Our Telekom customers are looking forward to March 10, some with skepticism and doubts - others confident that the company will deliver.  "This is a worrying trend because as more and more people wait for that event, the burden to deliver on a promise becomes almost unbearable - Our Telekom must deliver."

The visibly frustrated customer said to Lifhaus, "First and foremost, I am a [very] loyal customer but a very frustrated one too.  Communication is very important to me.  So I paid for a landline but got frustrated with the service - it has been months now and still I am unable to get reliable service despite how many visits I have had from the engineers.  I get the Internet connected to my house but ended up being frustrated with the abysmal speed.  I finally put my trust on the mobile phone service but I can't even get connected when I need to!"  The customer has claimed that he has reported his faulty phone and was told on that day that the technician was at a particular location heading towards his direction.  "Today after not getting any service I called again and the gentlemen on the phone informed me that the technician is still at the same location - no wonder I am not getting any service, the technician has not moved!"

The customer said there are quite a few customers like himself who will remain loyal to Our Telekom but "the atrocious level of service and no care attitude" by the company's customer care will certainly draw the short straw shortly.  "We struggle to pay our bills and in most cases we do meet the strict deadlines but what do we get in return for that? Nothing not even a slight feel of the breeze!" clearly lashing out at the Our Telekom mantra "feel the breeze".  He correctly argues that it is customers like him whom the company should be very concerned about.  "We are the ones who will be less likely to jump boats when competition comes and Our Telekom should be very mindful of how it treats us."

However, despite his outrage, this customer was adamant about one thing "I will be looking forward to March 10, I hope this 3G network will deliver all the services it promises effectively.  I will buy a 3G handset on my next overseas trip and I will look forward to turning it on on that date.  That is my commitment and what is Our Telekom's commitment to customers like me?"  Obviously, Our Telekom should be weary that there are those that wait with eager anticipation and even greater expectations for March 10.